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Spectrum Authorized Retailer

Privacy Policy

SPX Internet Last Updated: September 3, 2025

This Privacy Policy explains how SPX Internet ("SPX", "we", "us") collects, uses, discloses, and safeguards your information when you contact us, submit availability requests, or order Spectrum® services through us.

Information we collect

The information we collect depends on how you interact with us. We may collect:

Information you provide to us
  • Contact details (name, email, phone).
  • Service address and related location details to check availability.
  • Service interests (Internet/TV/Home Phone) and preferences.
  • Communications sent to us (messages, forms, call notes).
  • Billing/installation details you share during order support.
Information from devices & usage
  • Browser/device info, IP address, and general location (approximate).
  • Website interactions (pages viewed, forms started/submitted).
  • Cookies and similar technologies (see Cookies & Analytics).
Information from service partners
  • Service qualification results and installation status updates from Spectrum.
  • Order confirmation and account identifiers needed to assist you.
Sensitive information

We do not seek to collect sensitive personal information (e.g., government IDs, precise geolocation beyond your service address, health data). Please avoid submitting such information unless specifically requested to support your order.

How we use information

We use your information to:

  • Respond to inquiries and provide availability checks.
  • Recommend plans, prepare quotes, and place orders with Spectrum at your direction.
  • Schedule professional or self‑installation and provide updates.
  • Provide customer support and account assistance.
  • Operate, secure and improve our website and forms.
  • Send transactional communications (confirmations, reminders).
  • Send marketing communications with your consent or as permitted by law (you can opt out anytime).
  • Comply with legal obligations and enforce our terms.
Legal bases for processing (where applicable, e.g., EU/UK): consent, contract performance, legitimate interests (service operation, site improvement, fraud prevention), and legal obligations.

How we share information

We share information in these situations:

With Spectrum

To check availability, place orders, schedule installation, and support your account. Spectrum independently processes your data under its own privacy notices.

With service providers

Vendors that host our website, forms, communications, analytics and security tools. They must safeguard your data and use it only to provide services to us.

With your direction

If you ask us to share information or otherwise consent.

Legal, safety & business transfers

To comply with law, respond to lawful requests, protect rights and safety, or as part of a merger, acquisition or asset sale.

No selling We do not sell your personal information. We also do not engage in cross‑context behavioral advertising.

Cookies, analytics & similar technologies

We use cookies and similar technologies to operate our site and understand usage.

Category Purpose Examples Retention
Strictly necessary Enable core features like page navigation and form submission. Session cookies; security tokens. Session‑based or as required for security.
Performance/analytics Measure visits, page usage, and site improvements. Anonymous/aggregated traffic metrics. Typically 13–24 months unless deleted earlier.

Your browser may offer settings to block or delete cookies. If you disable certain cookies, some site features may not work as intended. We currently do not respond to Do Not Track (DNT) signals.

Your choices

State & regional privacy rights

Depending on where you live, you may have rights over your personal information—such as access, correction, deletion, or portability. We will honor valid requests as required by applicable law.

US State Laws (e.g., California, Colorado, Virginia, Connecticut)
  • Right to know/access, correct, delete, and obtain a copy of your information.
  • Right to opt out of certain processing (we do not sell or share for cross‑context behavioral advertising).
  • Right to non‑discrimination for exercising your rights.
EU/UK (GDPR)
  • Rights to access, rectify, erase, restrict, or object to processing; and data portability.
  • Right to withdraw consent where processing is based on consent.
  • Right to lodge a complaint with a supervisory authority.
Submit a privacy request

To exercise your rights, contact us using the methods below. We will verify your identity and respond within the time required by law.

  • Email: help@spxinternet.com
  • Phone: +1 888 254-4793
  • Mail: SPX Internet, One Flexon Plaza, Newark, NJ 07114, United States
  • Authorized agents (where allowed) may submit requests on your behalf with proof of authorization.

Security & data retention

Children’s privacy

Our services are intended for adults and not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us to request deletion.

International visitors

We are located in the United States. If you access our site from outside the US, your information may be processed in the US or other jurisdictions that may have different data protection laws than your country.

Changes to this Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when it was last revised. If we make material changes, we will take reasonable steps to notify you (such as by posting a notice on our website).

Questions about privacy?

We’re here to help. Contact us and we’ll respond promptly.

+1 888 254-4793 Email us