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Spectrum Authorized Retailer

Frequently Asked Questions

Quick answers about Spectrum Internet, TV and Home Phone when you order through SPX Internet.

Same‑day availability checks
Modem included with Internet
No annual contracts

Internet

Speeds, availability, modem & data policy.

Speeds vary by service area. Use the availability form or call +1 888 254-4793 and we’ll check the best options for your exact location.

Yes. A Spectrum modem is included with Internet. You can add Advanced WiFi for enhanced coverage and app controls.

No annual contracts and no data caps. Taxes and fees may apply depending on your location.

Self‑install kits are available in many areas. We’ll ship or schedule pickup and provide quick‑start steps. Prefer a technician? We’ll book a professional install window.

Home wiring, device age (WiFi 5 vs WiFi 6), distance from router, and network conditions. For larger homes, consider mesh WiFi for more consistent coverage.

WiFi & Coverage

Placement, interference and optimization.

Place it centrally, off the floor, and away from thick walls or metal objects. Avoid enclosing it in cabinets. Elevation helps coverage.

Yes—Advanced WiFi and mesh options are available in many areas. We’ll recommend the right setup based on your home size and layout.

2.4 GHz reaches farther but is slower; 5 GHz is faster with shorter range; WiFi 6/6E adds capacity and lower latency on compatible devices.

TV

Channel lineups, receivers, app and DVR.

Channel lineups vary by location. We’ll confirm your local channels and add‑ons when we check your address.

You can use Spectrum‑provided receivers and/or stream with the Spectrum TV App on smart TVs, phones, tablets and more.

Yes—Cloud DVR is offered as an add‑on in many areas, so you can record multiple shows and watch across rooms.

Home Phone

Calling features, port‑in and E911.

In most cases you can port your existing number to Spectrum Home Phone. We’ll coordinate the transfer and keep you updated.

Yes—Home Phone works with your Spectrum Internet modem for reliable call quality and E911 support.

During power or internet outages, calling—including E911—may be unavailable unless you have backup power for required equipment.

Installation

Scheduling and what to expect.

Most professional installs take about 1–2 hours depending on your home layout. We’ll provide the first available appointment window in your area.

You’ll receive a kit with a modem (and WiFi equipment if applicable), cables and quick‑start steps. Have access to your cable wall outlet and power outlets.

Contact us and we’ll work to reschedule the earliest available window. Fees may apply per Spectrum policy; we’ll request waivers when appropriate.

Equipment

Ownership, returns and compatibility.

Modems, routers, set‑top boxes and adapters may be Spectrum‑owned and provided for use during service. Return Spectrum‑owned equipment when canceling to avoid charges.

Often yes. Bring‑your‑own routers should meet Spectrum compatibility requirements. We’ll help confirm support.

Billing & Ordering

Promotions, payments and changes.

Promotions and monthly rates are set by Spectrum and vary by address. We’ll quote the best current offer for your location and review taxes/fees that may apply.

Spectrum supports several ways to pay, including autopay with a bank account or card. We’ll walk you through setup after your order is placed.

Yes—there are no annual contracts. You can change plans or cancel at any time; certain equipment returns may be required.

Troubleshooting

Quick fixes for common issues.

Start with a modem/router reboot. Place your WiFi equipment in an open area, off the floor and away from thick walls. For larger homes, consider Advanced WiFi or mesh. If issues continue, call us and we’ll help troubleshoot.

Check for app updates and confirm your device meets compatibility requirements. Try signing out/in and restarting the device. If the issue persists, we’ll help you verify account and network settings.

Account & Policies

Service terms and compliance.

Spectrum does not require annual contracts for residential services, so there are no early termination fees. Equipment returns may be required when you cancel.

See our Privacy Policy. We use your details to check service availability, schedule installation and support your order. We follow Spectrum’s policies and applicable laws.

Still need help?

Call us for quick answers and the best offer at your address.

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Business hours (ET)
  • Mon–Fri: 9:00 AM – 7:00 PM
  • Saturday: 10:00 AM – 5:00 PM
  • Sunday: 11:00 AM – 4:00 PM